This blog is dedicated to making you matter.
My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.
Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.
I am an active partner – with my two brothers – in the Bill Marsh Automotive Group, a 250+ employee multi-franchise dealership group based in Traverse City, MI, where I oversee marketing, e-commerce, customer service, and leadership development. I am also a public speaker, fitness enthusiast, and father of three grown children. My wife, Debbie, and I have been married for 33 years.
I’ve enjoyed presenting to local organizations like the Traverse City Leadership Lunch Club, Northwest Michigan Home Builders Association, Charter Business Group, Grand Traverse Area Young Professionals and the Gaylord Chamber of Commerce. My presentations include “Building Your Personal Brand” and “Lessons on Leadership: The Bill Marsh Story” which chronicles the journey of my father, Bill Marsh, Sr. and shares the key leadership lessons he instilled in me. My latest presentation is “Rules of Engagement:The 3 Disciplines of Exceptional Customer Service.”