Making You Matter
My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.
Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.
Some time ago, one of my top salespeople asked for some advice on growing his customer base, which led to a good conversation on personal development. When I suggested several excellent books that I felt would really help him grow his business, he quickly demurred, "I...read more
Welcome, 2019! One of the many things I love about the Christmas and New Year holiday season is reflecting and planning: Looking back on the key themes and accomplishments of the year gone by while setting ambitious goals for the coming year. Here’s a question for...read more
In his popular TED Talk, "Be a Hospitalian," Bobby Stuckey, owner of the renowned Frasca restaurant in Boulder, Colorado, shares a humorous holiday story of trying to please one of his relatives while hosting Thanksgiving dinner: Bobby's talk highlights the critical...read more
In one of my recent posts, I shared how the simple act of smiling can profoundly influence human performance--from longer life spans to a greater sense of happiness and well-being. As it turns out, smiling is one piece of a fundamental communication resource we all...read more
I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real life examples (both good and bad) that I can use for future sessions. And one of the...read more
It's late autumn, the traditional start of the cold and flu season when anxious Americans will spend untold sums on vitamins, flu shots, homemade remedies and countless other concoctions (just try Googling "cold and flu cures") in an effort to stay healthy this...read more
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