Making You Matter

My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.

Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.

Whatever The Project Is, Start Today

Welcome, 2019! One of the many things I love about the Christmas and New Year holiday season is reflecting and planning: Looking back on the key themes and accomplishments of the year gone by while setting ambitious goals for the coming year. Here’s a question for...

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Be the Best Version of YOU this Christmas

In his popular TED Talk, "Be a Hospitalian," Bobby Stuckey, owner of the renowned Frasca restaurant in Boulder, Colorado, shares a humorous holiday story of trying to please one of his relatives while hosting Thanksgiving dinner: Bobby's talk highlights the critical...

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Your Body Speaks Louder Than Your Words

In one of my recent posts, I shared how the simple act of smiling can profoundly influence human performance--from longer life spans to a greater sense of happiness and well-being. As it turns out, smiling is one piece of a fundamental communication resource we all...

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Power Talking Tips: Get Those “Buts” Out Of Your Mouth

I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real life examples (both good and bad) that I can use for future sessions. And one of the...

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