Making You Matter
My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.
Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.
I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real life examples (both good and bad) that I can use for future sessions. And one of the...read more
It's late autumn, the traditional start of the cold and flu season when anxious Americans will spend untold sums on vitamins, flu shots, homemade remedies and countless other concoctions (just try Googling "cold and flu cures") in an effort to stay healthy this...read more
I was first introduced to the Butterfly Effect by author and blogger Andy Andrews. A doctrinal thesis published in 1963 by a meteorologist named Edward Lorenz, in short the Butterfly Effect states that a butterfly can flap its wings on one side of the world and set...read more
The older I get, the more reflective I become as the years accumulate; memories multiply and I find myself wondering how time can possibly go by so quickly. Looking at life from this 30,000 foot perspective reveals an immutable "truth bomb" I've tried, like many...read more
Have you heard about Crossfit? Since starting out in a small gym in Santa Cruz, California in the early 2000's by a former gymnast with a passion for exercise science and an unconventional approach to training, Crossfit has become the fastest growing fitness movement...read more
The summer before my daughter Kristen's freshman year in college, I spent an entire afternoon and evening teaching her how to slalom ski. After hours of dragging her across a small lake near our home as she endured multiple face plants, just as the sun was setting,...read more
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