Tag Archives | self development

13 Habits of Exceptionally Likeable People

Dr. Travis Bradberry is one of the nation’s leading experts in emotional intelligence. For the past six years, we have utilized his best selling book, Emotional Intelligence 2.0, in leadership development training throughout our company. This week, I’m sharing one of his inspiring newsletter articles, 13 Habits of Exceptionally Likeable People.


Too many people succumb to the mistaken belief that being likeable comes from natural, unteachable traits that belong only to a lucky few—the good looking, the fiercely social, and the incredibly talented. It’s easy to fall prey to this misconception. In reality, being likeable is under your control, and it’s a matter of emotional intelligence (EQ).

In a study conducted at UCLA, subjects rated over 500 adjectives based on their perceived significance to likeability. The top-rated adjectives had nothing to do with being gregarious, intelligent, or attractive (innate characteristics). Instead, the top adjectives were sincerity, transparency, and capacity for understanding (another person).

These adjectives, and others like them, describe people who are skilled in the social side of emotional intelligence. TalentSmart research data from more than a million people shows that people who possess these skills aren’t just highly likeable, they outperform those who don’t by a large margin.

We did some digging to uncover the key behaviors that emotionally intelligent people engage in that make them so likeable. Here are 13 of the best:

1. They Ask Questions

The biggest mistake people make when it comes to listening is they’re so focused on what they’re going to say next or how what the other person is saying is going to affect them that they fail to hear what’s being said. The words come through loud and clear, but the meaning is lost.

A simple way to avoid this is to ask a lot of questions. People like to know you’re listening, and something as simple as a clarification question shows that not only are you listening, you also care about what they’re saying. You’ll be surprised how much respect and appreciation you gain just by asking questions.

2. They Put Away Their Phones

Nothing will turn someone off to you like a mid-conversation text message or even a quick glance at your phone. When you commit to a conversation, focus all of your energy on the conversation. You will find that conversations are more enjoyable and effective when you immerse yourself in them.

3. They Are Genuine

Being genuine and honest is essential to being likeable. No one likes a fake. People gravitate toward those who are genuine because they know they can trust them. It is difficult to like someone when you don’t know who they really are and how they really feel.

Likeable people know who they are. They are confident enough to be comfortable in their own skin. By concentrating on what drives you and makes you happy as an individual, you become a much more interesting person than if you attempt to win people over by making choices that you think will make them like you.

4. They Don’t Pass Judgment

If you want to be likeable you must be open-minded. Being open-minded makes you approachable and interesting to others. No one wants to have a conversation with someone who has already formed an opinion and is not willing to listen.

Having an open mind is crucial in the workplace where approachability means access to new ideas and help. To eliminate preconceived notions and judgment, you need to see the world through other people’s eyes. This doesn’t require you believe what they believe or condone their behavior, it simply means you quit passing judgment long enough to truly understand what makes them tick. Only then can you let them be who they are.

5. They Don’t Seek Attention

People are averse to those who are desperate for attention. You don’t need to develop a big, extroverted personality to be likeable. Simply being friendly and considerate is all you need to win people over. When you speak in a friendly, confident, and concise manner, you will notice that people are much more attentive and persuadable than if you try to show them you’re important. People catch on to your attitude quickly and are more attracted to the right attitude than what—or how many people—you know.

When you’re being given attention, such as when you’re being recognized for an accomplishment, shift the focus to all the people who worked hard to help you get there. This may sound cliché, but if it’s genuine, the fact that you pay attention to others and appreciate their help will show that you’re appreciative and humble—two adjectives that are closely tied to likeability.

6. They Are Consistent

Few things make you more unlikeable than when you’re all over the place. When people approach you, they like to know whom they’re dealing with and what sort of response they can expect. To be consistent you must be reliable, and you must ensure that even when your mood goes up and down it doesn’t affect how you treat other people.

7. They Use Positive Body Language

Becoming cognizant of your gestures, expressions, and tone of voice (and making certain they’re positive) will draw people to you like ants to a picnic. Using an enthusiastic tone, uncrossing your arms, maintaining eye contact, and leaning towards the person who’s speaking are all forms of positive body language that high-EQ people use to draw others in. Positive body language can make all the difference in a conversation.

It’s true that how you say something can be more important than what you say.

8. They Leave a Strong First Impression

Research shows most people decide whether or not they like you within the first seven seconds of meeting you. They then spend the rest of the conversation internally justifying their initial reaction. This may sound terrifying, but by knowing this you can take advantage of it to make huge gains in your likeability. First impressions are tied intimately to positive body language. Strong posture, a firm handshake, smiling, and opening your shoulders to the person you are talking to will help ensure that your first impression is a good one.

9. They Greet People by Name

Your name is an essential part of your identity, and it feels terrific when people use it. Likeable people make certain they use others’ names every time they see them. You shouldn’t use someone’s name only when you greet him. Research shows that people feel validated when the person they’re speaking with refers to them by name during a conversation.

If you’re great with faces but have trouble with names, have some fun with it and make remembering people’s names a brain exercise. When you meet someone, don’t be afraid to ask her name a second time if you forget it right after you hear it. You’ll need to keep her name handy if you’re going to remember it the next time you see her.

10. They Smile

People naturally (and unconsciously) mirror the body language of the person they’re talking to. If you want people to like you, smile at them during a conversation and they will unconsciously return the favor and feel good as a result.

11. They Know When To Open Up

Be careful to avoid sharing personal problems and confessions too quickly, as this will get you labeled a complainer. Likeable people let the other person guide when it’s the right time for them to open up.

12. They Know Who To Touch (and They Touch Them)

When you touch someone during a conversation, you release oxytocin in their brain, a neurotransmitter that makes their brain associate you with trust and a slew of other positive feelings. A simple touch on the shoulder, a hug, or a friendly handshake is all it takes to release oxytocin. Of course, you have to touch the right person in the right way to release oxytocin, as unwanted or inappropriate touching has the opposite effect. Just remember, relationships are built not just from words, but also from general feelings about each other. Touching someone appropriately is a great way to show you care.

13. They Balance Passion and Fun

People gravitate toward those who are passionate. That said, it’s easy for passionate people to come across as too serious or uninterested because they tend to get absorbed in their work. Likeable people balance their passion with the ability to have fun. At work they are serious, yet friendly. They still get things done because they are socially effective in short amounts of time and they capitalize on valuable social moments. They minimize small talk and gossip and instead focus on having meaningful interactions with their coworkers. They remember what you said to them yesterday or last week, which shows that you’re just as important to them as their work.

Bringing It All Together

Likeable people are invaluable and unique. They network with ease, promote harmony in the workplace, bring out the best in everyone around them, and generally seem to have the most fun. Add these skills to your repertoire and watch your likeability soar!

ABOUT THE AUTHOR:

Travis Bradberry, Ph.D.

Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional Intelligence 2.0, and the cofounder of TalentSmart, the world’s leading provider of emotional intelligence tests and training, serving more than 75% of Fortune 500 companies. His bestselling books have been translated into 25 languages and are available in more than 150 countries. Dr. Bradberry has written for, or been covered by, Newsweek, BusinessWeek, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post, and The Harvard Business Review.

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Power Talking: Get Those “Buts” Out Of Your Mouth

I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real life examples (both good and bad) that I can use for future sessions. And one of the simple behavior patterns I’ve noticed that separates exceptional customer service practitioners from their mediocre counterparts is vocabulary.

True customer service pros are what I call “power talkers.” They deliberately refrain from using weak, indecisive words and phrases and instead respond to customers with language that injects clarity, focus, and positive expectations into their conversations.

Words have power | Power talking

For example, consider how one simple, everyday word can weaken communication:

“We can schedule your car for service this afternoon, BUT we won’t have it done until tomorrow.”

“We received your request BUT the person who handles your account isn’t here today.”

“Robert is an excellent communicator, BUT his computer skills are weak.”

Notice how the word “but” negates everything that was said before it. This weak word saps all the energy from the conversation. How many times have you heard, “Yes, but…” and felt deflated knowing that your idea or comment is about to get a rebuttal?

Words have power | Power talking

A more powerful and energetic alternative is to replace the word “but” with “and.” Notice how it changes things:

“We can schedule your car for service this afternoon AND we will have that for you by noon tomorrow.”

“We received your request AND I will have the person who handles your account call you when she returns tomorrow.”

“Robert is an excellent communicator, AND he is developing his computer skills.”

If you’re seriously committed to building a strong personal brand, delivering exceptional customer service, and continually sharpening your leadership skills, the words you use matter. “Power Talking” is based on this simple but powerful truth: The words we use shape the outcomes we create in serving customers–and in everyday life.

Try it: I guarantee these simple changes in language will add substance and impact to the perceptions you create.

“Power Talking” is based on three principles of human communication:

1. People judge you–and you judge them–based on the words and phrases you use in your everyday communication. Consciously eliminating negative, powerless expressions and projecting a more positive, resourceful image will cause people to respond more positively to you.

2. The people you want to influence–your customers, co-workers, children, etc.–take cues from your language when deciding whether or not they will cooperate with you. While some words or phrases unconsciously sabotage our efforts to work with other people, others are extremely effective.

3. The words you use when talking to and about yourself help to shape your own self-image and they translate to your actions and behaviors.

Here are some examples of each of these principles from my own experiences:

At a recent auto retailing conference, one of the presenters–a successful car dealer–opened by saying, “You’ll have to excuse me, I’m not much of a public speaker.” Can you guess how his presentation went? It was awful.

Overhearing a phone call from an employee to a late-paying customer, she said, “I was wondering if you could send in your payment sometime soon.” A better way to get cooperation would be to simply ask, “When may I expect your payment?”

Responding to a “When will my car be done?” inquiry from an anxious customer, a service advisor said, “It should be done sometime tomorrow afternoon.” Instead of projecting such an unclear expectation, a better response would have been: “It will be done by 3pm tomorrow.” (Then have it done by noon and exceed the customer’s expectations.)

Although each of these examples seem simple, becoming a “power talker” is not easy. Years of cultural conditioning can weaken our diction, corrupt our clarity, and suck the life blood out of our communication.

Words have power | Power talking

Finally, together with “But,” here are five more popular powerless words and phrases to eliminate from your vocabulary:

1. Try. Known as “the king of wimpy,” try carries with it no commitment at all. As Yoda said in Star Wars, “Try, no. Do, or do not. There is no try.” Instead, be clear…and be firm. Candor and honesty will go much farther to build trust with your customer than “trying” ever will.

2. Have to. In customer service, saying “I’ll have to…” implies that serving your customer is going to be a burden, as in “I’ll have to check the availability and call you back.” Replace this negative line with the hospitable phrase, “I’ll be glad to…”

3. Basically. Together with “like,” “you know,” “well,” and a host of others, “basically” is what I call a “filler word” that serves no purpose; eliminate it–just say what you plan to say.

4. To be honest with you. When you hear this from someone, doesn’t it make you wonder, “Does this mean he is usually not honest?” Remove it–and simply say what you’re planning to say.

5. Should. When someone in customer service tells you, “I should have it done by…” how confident are you in such a weak commitment? Be decisive–say, “I will have it done by…” then over-deliver on your promise.

Remember, people judge you–and you judge them–based on the words and phrases used in your everyday communication. Regardless of your line of work, consciously eliminating negative, powerless expressions and projecting a more positive, resourceful image will welcome people to respond more positively to you.

Which powerless words and phrases do you encounter most often?

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5 Ways Reading Will Make You A Better Version of Yourself

Ever since I was a kid, I’ve been an avid reader. It started with magazines like Time and Sports Illustrated as a teenager, then evolved to include biographies, self-help, the Bible, business books and, occasionally, novels. As a self-described content addict–I even listen to podcasts while mowing the lawn–consistent reading has been an integral part of who I am. And among the many benefits, reading has helped me build my personal brand.

There are few life skills as important to personal development as reading. As author and business consultant Bill Zipp puts it…

Reading forces us to think. Really think. It compels us to consider different—sometimes radically different—perspectives. And reading provides us an inexhaustible resource of ideas and insight, wit and wisdom.

by Josh Felise | unsplash.com

If you’re looking to build your own personal brand, I believe that developing the habit of reading is indispensable. Here are 5 ways reading will propel you on your journey to becoming the best possible version of yourself:

1) Reading is linked to lifetime success.
According to a recent article in the Traverse City Record Eagle by the Education Trust-Midwest, the development of reading skills in elementary school children is vital to their development. “(It is) a predictor of everything from high school graduation and college success to long-term employment.” In other words, if you want your kids to succeed in life, helping them become avid readers is perhaps the single best thing you can instill in them.

2) Reading improves your Emotional Intelligence.
Defined as the ability to identify, understand, and harness your emotions to improve relationships, Emotional Intelligence, or EQ, is responsible for 58% of your success, according to research from TalentSmart. Biographies and novels help provide insights on human nature that, according to many CEO’s, has made them more empathetic and relational—two critical attributes of EQ. I can attest to that; in fact, in an earlier post, I shared how an article on Peyton Manning inspired me to start writing personal thank you notes to my employees, a leadership habit I’ve maintained for years.

3) Reading keeps your brain young and healthy.
Reading produces the same positive benefits to your brain that working out delivers to your body. According to a detailed study reported in Prevention, adults who engaged in reading and other creative or intellectual activities showed a 32 percent slower rate of cognitive decline later in life than those who did not. Another recent study found that older adults who regularly read or play mentally challenging games like chess or puzzles are two and a half times less likely to develop Alzheimer’s disease.

4) Reading increases your influence.
Ask any effective leader and chances are they will share how reading has leveraged virtually every other skill. I have found that my consistent reading habit has helped me develop my writing, speaking and facilitation skills, all of which are important tools of leadership.

5) Reading improves your vocabulary.
Researchers estimate that 5–15% of all the words we learn we learn from reading. If you want to positively influence others, using the right language to cast vision, set direction, and simplify complex issues is critical.

“That sounds great… but I just don’t have the time to read.”

This is the most common excuse whenever the issue of reading comes up. My response, as I share in one of my presentations, is:

Imagine if, on New Years’ Day, I handed you a stack of 16 books with a challenge to read all of them by the end of the year. Chances are, you would either laugh at me or tell me to get serious. But what if, on January 1st, you committed to reading just 15 pages a day, which, depending on the content, might take anywhere from 5 to 20 minutes. Allowing for two weeks off, by year end, you would have read 5,250 pages. And since the average book on Amazon.com is approximately 325 pages, you would have complete all 16 books and even started on a 17th book.

That’s the power of the Slight Edge–an excellent book on habits by Jeff Olson.

It also illustrates a parallel principle: the power of consistency. That is, consistent actions repeated daily. Before I learned this important insight, most of my reading happened on a plane, where I would cram in as much content as I could until the next time I traveled (which wasn’t very often). When I finally started to think in terms of small, incremental actions repeated consistently instead of occasional big moves toward my goals, my reading exploded. Today, I complete between 15 and 25 books a year–in the midst of a pretty busy schedule.

Consistency is one of the most overlooked forces not only in developing a reading habit, but in living the life you really want.

If you want to become the best version of yourself in 2017, reading is one of the surest paths to get there. It will help you develop important qualities that will have a disproportionate impact on every other area of your life.

Question: How many books did you read last year? What would it take for you to double your reading in 2017?

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Why Habits Trump Goals in Building your Personal Brand

In a previous post, I shared the story of Norwegian explorer Roald Amundsen’s epic 1912 victory over British rival Robert Falcon Scott in becoming the first to reach the South Pole. Amundsen’s disciplined travel plan, known as the 20 Mile March, was one of the key factors that separated him from Scott, who’s reliance on bold moves and creative bets led not only to defeat, but to his tragic death.

Scott’s approach is emblematic of our culture’s fixation on what author James Clear calls “the myth of quantum change,” which he describes as a cultural obsession with the overnight success, magic bullet, miracle cure, killer app, etc. We love to feed ourselves on stories of those who win millions in the lottery, lose 80 lbs in twelve weeks, or go from lounge singer to American Idol winner overnight.

Just like them, we want to earn more, do more, and be more right now. So in an effort to seize the moment, we set big goals in hopes of propelling ourselves towards our desired future.

The problem is, most of those big goals end up on the trash heap of self improvement. Consider these findings on New Years Resolutions from a 2014 Scranton University Study:
⋅ 40% of people abandon their resolutions before reaching the month of February.
⋅ The average person makes the same resolution ten times without success.

Since the biggest focus of New Year’s Resolutions is weight loss and health, consider this: Only 5 percent of those who lose weight on a diet keep it off—95% regain it, and a significant percentage gain back more.

The Problem with Goals

via pexels.com

Like the New Years Resolutions in the study, most goals are simply visions of some desired future outcome. And though there’s certainly nothing wrong with crafting a clear vision of a bright future, the problem is, we have little control over whether or not we achieve those outcomes. Imagine setting a goal to lose 20 lbs in six months, for example. When you really think about it, you have very little control over whether or not you will shed those pounds based upon envisioning the outcome–you really don’t.

But, by contrast, you have almost complete control over how often you go to the gym every week, how accurately you record everything you eat, or how much water you drink each day.

To be more accurate, the problem isn’t with the goals themselves, it’s the type of goals you set. I used to be a huge proponent of outcome-based S.M.A.R.T. Goals which stands for Specific, Measurable, Achievable, Results-Focused and Time-Bound, but, through countless personal experiences as well as coaching others, I’ve discovered that activity-based goals–simple, repeatable disciplines consistently executed–have the greatest potential to produce real change.

The problem is, that takes time… something our ‘microwave, download-on-demand’ culture strongly resists. But consider these facts:

⋅ If you read 30-60 minutes a day in your chosen field, that translates into one book per week, resulting in over 50 books per year. In three years, that is 150 books in your area of focus – quickly allowing you to become an expert in your field and, according to self-development expert Brian Tracy, putting you in the top 1 percent of all earners in our society.
⋅ A 25-year old who invests $100 a month in a conservative Roth IRA will have accumulated over 1 million dollars by age 65.
⋅ Several years ago, author Nathan Barry, as an alternative to setting goals for his writing career, instead committed to the discipline of writing 1000 words a day (light work for a writer). By the end of the year, he had enough content to publish two books, earning him over $300,000 in profits.

These are impressive facts, yet how many people do you know make and keep commitments like these? Despite our obsession with lofty goals, massive gains and big wins, it is our habits–repeatable daily disciplines compounded over time–that produce the most significant results in our lives.

Your assignment: Think of one habit you could develop that, if consistently committed to for a significant amount of time, would dramatically impact your life in 2017? What would it mean to the quality of your life in three years, five years, ten years? What is keeping you from starting?

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