by Bill Marsh Jr | Sep 6, 2017 | Personal Health, Self-Development
Ever since I started doing Crossfit several years ago, I’ve been drawn to stories of people who lean into physical challenges, from super- intense workouts (Crossfit calls them “Hero WOD’s”) to the achievements of differently abled athletes and...
by Bill Marsh Jr | Mar 23, 2017 | Self-Development
In a recent post, I shared a statement from a friend that has become a personal affirmation: I will be where I am….wherever I am. For me, presence starts with what Emotional Intelligence expert Dr. Travis Bradberry calls “the art of listening.”...
by Bill Marsh Jr | Apr 23, 2015 | Self-Development
If there was one personal quality, one character trait, that turned out to be the greatest predictor of success and fulfillment in work and in life, regardless of intelligence, upbringing, education, etc. would you want to know what it is? If you are raising or...
by Bill Marsh Jr | Feb 25, 2015 | Customer Service
The fifth “sin” of mediocre customer service is something all of us, as consumers, have experienced from time to time. George Walther, author of Power Talking: 50 Ways to Say What you Mean and Get What you Want, provides a perfect illustration of this all...
by Bill Marsh Jr | Feb 18, 2015 | Customer Service
Sister Cecilia, my seventh grade teacher at St. Bede Catholic School in Holland, PA, was, at that time, a very influential person in my young life. Tall and remarkably athletic for a nun who wore a full habit, she could defend the post in playground hoops as well as...