by Bill Marsh Jr | Oct 4, 2019 | Customer Service
For most of my 33-year business career, I have been a student of customer service. I’ve read numerous books, listened to countless podcasts and attended a workshop entitled “Memorable Customer Service” by Ritz Carlton, one of the world’s top...
by Bill Marsh Jr | Sep 20, 2019 | Customer Service, Leadership, Personal Branding, Self-Development, Speaking Engagements
Join me on September 24th for a special networking event–SOAR with SCORE–right here in Traverse City! I’m excited to join 3 other speakers–some of the top entrepreneurs in northern Michigan–in sharing practical tools and proven strategies...
by Bill Marsh Jr | Aug 15, 2019 | Personal Health, Self-Development
In Season 5, Episode 10 of his podcast, author and productivity expert Michael Hyatt shared the experience of taking his three daughters to Disney World in the middle of summer. “It was hot, crowded, and miserable,” he recalled. “When I came home...
by Bill Marsh Jr | Jul 19, 2019 | Self-Development
I recently started reading an interesting book, Deep Work, by Cal Newport. I describe it as a manifesto for resisting the shallowness of the digital age’s approach to work while adopting what the author describes as “focused success in a distracted...
by Bill Marsh Jr | Jul 3, 2019 | Leadership, Personal Branding, Self-Development
My first big opportunity in the auto business came in the summer of 1986 when my father, determined to avoid the nepotism so prevalent in family-owned businesses, purchased a tiny Ford dealership in Honor, Michigan and commissioned my brother and me to run it by...
