by Bill Marsh Jr | Jun 12, 2023 | Leadership, Personal Branding
From 1946 until the late 1980s, the Polk Brothers dominated the retail appliance business in Chicago, turning a single, family-owned store they built on Chicago’s Northwest side in 1935 into a multi-chain retail giant that grew into one of the biggest appliance...
by Bill Marsh Jr | May 3, 2023 | Leadership, Personal Branding, Self-Development
I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real-life examples (both good and bad) that I can use for future sessions. One of the simple...
by Bill Marsh Jr | Apr 5, 2023 | Leadership, Self-Development
Charisma may be useful in attracting a following, but it is largely useless when it comes to achieving a long term positive impact on the people and organizations we lead. For this, we need character. Effective leadership is an inside-out job. The older I get, the...
by Bill Marsh Jr | Mar 7, 2023 | Personal Health, Self-Development
“If you will be hard on yourself, life will be easy on you. But if you insist upon being easy on yourself, life is going to be very hard on you. “– Zig Ziglar This May will mark the 10th anniversary of my blog, “Making You Matter.” Thank you for a decade...
by Bill Marsh Jr | Feb 7, 2023 | Self-Development
In a recent post, I shared how time management consistently shows up on Americans’ list of priorities when they launch into a new year. Considering the over 35,000 book titles on the topic, many of which deliver the same rinse-and-repeat advice on managing to-do...
