Making You Matter

My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.

Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.

Maximize Your Happiness This Summer

My first big opportunity in the auto business came in the summer of 1986 when my father, determined to avoid the nepotism so prevalent in family-owned businesses, purchased a tiny Ford dealership in Honor, Michigan and commissioned my brother and me to run it by...

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5 Ways Reading Will Make You A Better Version of Yourself

Ever since I was a kid, I've been an avid reader. It started with magazines like Time and Sports Illustrated as a teenager, then evolved to include biographies, self-help, the Bible, business books and, occasionally, novels. As a self-described content addict--I even...

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Motivation Moment: Are you a “Front Seater”?

Recently, while leading a series of early morning sessions with our employees known as "Compass" meetings (the term "compass" reflects our aim of aligning our company culture towards "True North"), I noticed that during every session, as people entered the room, the...

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Motivation Moment: What Is the Real Purpose of a Business?

Of all the insights my father shared with me during the two decades I worked under him, one of the most memorable took place early in my career, during a somewhat stern warning he delivered to me over a customer communication breakdown. While running a small Ford...

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