Making You Matter

My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.

Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.

Why Habits Trump Goals

Why Habits Trump Goals

In a previous post, I shared the story of Norwegian explorer Roald Amundsen's epic 1912 victory over British rival Robert Falcon Scott in becoming the first to reach the South Pole. Amundsen's disciplined travel plan, known as the 20 Mile March, was one of the key...

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Be a “Hospitalian” this Christmas

Be a “Hospitalian” this Christmas

In his popular TED Talk, “Be a Hospitalian,” Bobby Stuckey, owner of the renowned Frasca restaurant in Boulder, Colorado, shares a humorous holiday story of trying to please one of his relatives while hosting Thanksgiving dinner: [video width="854" height="480"...

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My Favorite Book of 2019

My Favorite Book of 2019

By all accounts, Anthony DeBenedet was living the American dream. Growing up in a loving upper middle class family, he attended one of the nation's top universities, went to medical school, joined a thriving internal medicine practice, married the woman of his dreams,...

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As a Leader, Take Time to Express Your Gratitude

As a Leader, Take Time to Express Your Gratitude

Thanksgiving is almost here -- I've been thinking a lot about the power of gratitude and how it relates to leadership. This Thanksgiving message from my good friend, Robyn Marcotte of Aha! Leadership, inspired me: Gratitude does more than make us feel good, it does us...

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The One Force You Must Reckon With To Reach Your Goals

The One Force You Must Reckon With To Reach Your Goals

Early in my career as a sales manager in my father's busy Buick dealership, I recall a brief but memorable conversation we had after a crazy day in the showroom. Standing in his office, feeling completely frustrated and worn out, I vented to him about the "grinding" I...

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