Making You Matter
Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.
Three Keys to Aging Well
Of the dozens of books I read each year, Outlive: The Science and Art of Longevity by Dr. Peter Attia, as I shared in my last post, ranks as one of my all-time favorites in terms of its life-altering content. Described as a manifesto on living better and longer, the...
The Surprising Truth About Our Life Spans
As a history buff, I have watched nearly every one of Ken Burn's epic documentaries on American history. One scene that stands out to me is from the opening reels of the critically acclaimed series The Civil War showing grainy footage of President Franklin Roosevelt's...
When Your Memories Exceed Your Dreams, the End is Near
A few years ago, a friend sent me a daily devotional featuring an excerpt from a book called "The Circle Maker" by pastor Mark Batterson. He makes an insightful observation about aging that stopped me in my tracks. “Neuroimaging has shown that as we age, the center of...
Maximize Your Happiness This Summer
My first big opportunity in the auto business came in the summer of 1986 when my father, determined to avoid the nepotism so prevalent in family-owned businesses, purchased a tiny Ford dealership in Honor, Michigan, and commissioned my brother and me to run it by...
What’s your “Likeability Factor”?
From 1946 until the late 1980s, the Polk Brothers dominated the retail appliance business in Chicago, turning a single, family-owned store they built on Chicago’s Northwest side in 1935 into a multi-chain retail giant that grew into one of the biggest appliance...
Power Talking Tips: Get Those “Buts” Out Of Your Mouth
I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real-life examples (both good and bad) that I can use for future sessions. One of the simple...