Making You Matter
My goal is to help you pursue extraordinary growth in every arena of your life. I want to inspire you to present the best version of yourself to your world by authentically serving others, creating lasting value, and living each day on purpose.
Whether you work as a front-line customer service representative or you engage at any level with other people, learning to communicate with empathy, clarity and resourcefulness is important.
Got the Winter Blues? Mine Magic from the Mundane: Part 2
It may be the season of love but February in Michigan gets cold. VERY cold. It can also be pretty dark and gray outside. This combination can create cabin fever for many, and Seasonal Affective Disorder for some. In my last post, I mentioned how we tend to associate...
Got the Winter Blues? Mine Magic from the Mundane: Part 1
Even though I love living in northern Michigan, January and February in the Great Lakes state can mean extended times of cold, dreary, sunless weather, creating cabin fever for many, and Seasonal Affective Disorder for some. To me, the winter season, when we tend to...
How to Manage Your Most Valuable, Non-Replenishing Resource in 2020
Some time ago, one of my top salespeople asked for some advice on growing his customer base, which led to a good conversation on personal development. When I suggested several excellent books that I felt would really help him grow his business, he quickly demurred, "I...
Why Habits Trump Goals
In a previous post, I shared the story of Norwegian explorer Roald Amundsen's epic 1912 victory over British rival Robert Falcon Scott in becoming the first to reach the South Pole. Amundsen's disciplined travel plan, known as the 20 Mile March, was one of the key...
Be a “Hospitalian” this Christmas
In his popular TED Talk, “Be a Hospitalian,” Bobby Stuckey, owner of the renowned Frasca restaurant in Boulder, Colorado, shares a humorous holiday story of trying to please one of his relatives while hosting Thanksgiving dinner: [video width="854" height="480"...
My Favorite Book of 2019
By all accounts, Anthony DeBenedet was living the American dream. Growing up in a loving upper middle class family, he attended one of the nation's top universities, went to medical school, joined a thriving internal medicine practice, married the woman of his dreams,...
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