by Bill Marsh Jr | Jan 16, 2024 | Customer Service
We have some big news. We have decided to sell our company, the Bill Marsh Auto Group, to the Serra Automotive Group, with an anticipated transition in early May 2024. To say this is big news is an understatement. We’ve been blessed to sell and service vehicles in...
by Bill Marsh Jr | Nov 8, 2019 | Customer Service, Leadership, Self-Development
Early in my career as a sales manager in my father’s busy Buick dealership, I recall a brief but memorable conversation we had after a crazy day in the showroom. Standing in his office, feeling completely frustrated and worn out, I vented to him about the...
by Bill Marsh Jr | Oct 4, 2019 | Customer Service
For most of my 33-year business career, I have been a student of customer service. I’ve read numerous books, listened to countless podcasts and attended a workshop entitled “Memorable Customer Service” by Ritz Carlton, one of the world’s top...
by Bill Marsh Jr | Sep 20, 2019 | Customer Service, Leadership, Personal Branding, Self-Development, Speaking Engagements
Join me on September 24th for a special networking event–SOAR with SCORE–right here in Traverse City! I’m excited to join 3 other speakers–some of the top entrepreneurs in northern Michigan–in sharing practical tools and proven strategies...
by Bill Marsh Jr | Dec 7, 2018 | Customer Service, Leadership, Personal Branding, Self-Development
In one of my recent posts, I shared how the simple act of smiling can profoundly influence human performance–from longer life spans to a greater sense of happiness and well-being. As it turns out, smiling is one piece of a fundamental communication resource we...
by Bill Marsh Jr | Nov 15, 2018 | Customer Service, Leadership, Personal Branding, Self-Development
I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real life examples (both good and bad) that I can use for future sessions. And one of the...
