by Bill Marsh Jr | Feb 21, 2024 | Leadership, Personal Branding, Self-Development
Bill Buckner was one of the most prolific first basemen of his generation. In a career spanning more than two decades–from 1969 through 1990–Buckner set a single-season record for assists that stood for 25 years. But despite his long and productive major...
by Bill Marsh Jr | Nov 29, 2023 | Leadership, Personal Branding, Self-Development
On January 28th, 1986 during an unseasonably cold morning in Cape Canaveral, Florida, the worst disaster in the history of the U.S. space program shook the nation. Just 72 seconds after takeoff, the Challenger shuttle erupted in a fiery explosion, killing all seven...
by Bill Marsh Jr | Jun 12, 2023 | Leadership, Personal Branding
From 1946 until the late 1980s, the Polk Brothers dominated the retail appliance business in Chicago, turning a single, family-owned store they built on Chicago’s Northwest side in 1935 into a multi-chain retail giant that grew into one of the biggest appliance...
by Bill Marsh Jr | May 3, 2023 | Leadership, Personal Branding, Self-Development
I’m always looking for new customer service training ideas. Whenever I’m out in the marketplace–in restaurants, retail stores, community events, etc.–I’ve got my radar on for real-life examples (both good and bad) that I can use for future sessions. One of the simple...
by Bill Marsh Jr | Apr 5, 2023 | Leadership, Self-Development
Charisma may be useful in attracting a following, but it is largely useless when it comes to achieving a long term positive impact on the people and organizations we lead. For this, we need character. Effective leadership is an inside-out job. The older I get, the...
by Bill Marsh Jr | Dec 20, 2022 | Leadership, Personal Branding, Self-Development
In his popular TED Talk, “Be a Hospitalian,” Bobby Stuckey, owner of the renowned Frasca restaurant in Boulder, Colorado, shares a humorous holiday story of trying to please one of his relatives while hosting Thanksgiving dinner:...
